Community Service Officer

Job Description

Exempt: No

Department: Police

Reports To    Uniform Operations Division Supervisors

Location: Police Department

Date Prepared: March 19, 2015

Date Revised: January 04, 2018

Extra incentive through June 2023: Resolution R22-85

GENERAL DESCRIPTION OF POSITION

Performs a variety of specialized public safety work in the processing and transport of prisoners, and other tasks to support Police operations both inside the headquarters building and throughout the City.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides transport for prisoners and other individuals as directed; inspects and cleans vehicles as required. This duty is performed daily, about 24% of the time.

Maintains the safety and security of the detainees and facility; controls prisoner behavior and promotes acceptable conduct. This duty is performed daily, about 1% of the time.

Participates in booking, searching and identifying new prisoners; verifies information on booking forms; obtains signatures, photographs and fingerprints; processes property for safekeeping; types information on standard forms and inputs data into computer system. This duty is performed daily, about 10% of the time.

Receives and sends information to and from other agencies and jurisdictions. This duty is performed as needed, about 1% of the time.

Observes and assesses the behavior of detainees, and reports all problems. This duty is performed daily, about 1% of the time.

Types correspondence and reports; does data entry for records and reports; maintains files. This duty is performed daily, about 10% of the time.

Takes walk-in incident reports from citizens; fingerprints citizens when requested. This duty is performed daily, about 3% of the time.

Prepares a variety of reports and records. This duty is performed daily, about 1% of the time.

Assists with non-emergency response to motor vehicle accidents. This duty is performed daily, about 10% of the time.

Responds to the community's questions and complaints through telephone and/or in-person inquiries including dispensing information and routing citizens to proper agency or division requiring thorough knowledge of federal, state, and local laws and departmental rules and procedures. This duty is performed daily, about 18% of the time.

Releases impounded vehicles after determining legal ownership or arranges for release of impounded vehicles as required. This duty is performed daily, about 1% of the time.

Operates a computerized records system including entering, updating, searching, retrieving, etc. This duty is performed daily, about 15% of the time.

Sorts, cross-indexes, and files correspondence, records, reports, and other miscellaneous materials according to alphabetical or other acceptable organization methods. This duty is performed daily, about 5% of the time.

Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver's license and have reached the age of 18.

Must be able to obtain a Jail Standards Certification within 12 months of appointment.

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